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    Warranty

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  MTM warranty as outlined above and below does not limit or restrict your statutory rights under Australian Consumer Law.

    Warranty periods for products used for private household use from the date of purchase:
    - All remotes and receivers have 3 months warranty                         
    - Garage door and gate motors have 12 months warranty
    - All other products have 6 months warranty

    The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.

    Warranties do not apply where items are resold/rented for the purpose of profit.

    If you have a problem with the product, please contact us through email and include the original purchase information (i.e. your name, address, and order number)

    Warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person(s) not authorised by us to provide service (with the exception of standard periodic maintenance). Consumables and accessories such as chains, carry bags, batteries, hoses, grinding discs, belts, cables, wheels, blades, tubs, pads, nets etc. are also not covered once used or for damage caused by general wear and tear.

    Until the nature of any fault is determined, the resolution we can offer may vary. To assist with a quick resolution, photos of the damaged part/unit will be required for verification. We will repair or replace, at our discretion, any unit determined to be within the warranty period. Where necessary, the item may need to be returned to repair the fault/issue.

    The buyer will be liable for all shipping costs associated with any warranty claim.

    Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.

    For all warranty claims, the outcome of the inspection should take no longer than 14 business days from the date the item is received by our service department (times may vary).

    Warranty claims will not be accepted in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. In these instances, where freight costs were incurred by us to return your item for inspection, reimbursement to us may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer’s expense. Freight cost not to exceed original freight cost. Payment is to be made to us within 7 days of being notified of warranty rejection. Storage fees to apply beyond 7 days at 5% per week of the original product cost until the credit expires. Where money is owed to us for repairs and/or postage, we will be entitled to hold onto the item until payment is made.

     

    Phone: (02)9607 4300
    About Us