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    Returns

    Returns or exchanges must be made within 7 days of the delivery date. After 7 days, any claims of delivery errors or requests for returns or exchanges will not be accepted.

    Products may be returned/exchanged provided that the item(s) are returned in an unused, clean, sellable condition with original packaging, subject to our discretion.

    If the item has sustained damage in transit, or is not returned as noted above, a revised refund amount may be required.

    All returns will be refunded less the delivery cost and 15% restocking fee. All exchanges will incur a return delivery fee.

    We reserve the right as final authority on whether the products should be refunded or replaced and make no other warranty and no implied warranties, including any warranty of merchantability or fitness for a particular purpose. Our maximum liability hereunder is limited to the purchase price of the products. In no event shall we be liable for any consequential, indirect, incidental or special damages of any nature arising from the sale of the product.

    If you accept these terms and wish to return an item, please send us a message stating your name, order number, the item(s) you wish to return, and the reason for the return. Our Customer Service team will respond to your email and, if applicable, written authorisation for the return will be given. All other relevant information will also be given to you at this time. We will not accept the return of any item(s) without our prior authorisation.

    All returns/warranty claims must first be authorised in writing by our Customer Service Team and given a Return Authorisation Number (RAN). We will not accept the return of any item/s without a Return Authorisation Number (RAN).

    When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the resolution to be offered, which may include repairs, replacement items or store credit at our discretion.

     

    Phone: (02)9607 4300
    About Us